🔐 Privacy at zorpvp™

Your Information · How It Is Used · Your Choices

Browsing pet essentials, placing an order, or contacting our team involves sharing certain personal information.

This policy describes how zorpvp™, operated by Changsha Yishuo Digital Technology Co., Ltd., handles information connected with our store, purchases, and customer support.

🧾 Information Connected With Your Visit

The information we handle depends on how you interact with us. It may come from you, website technologies, or providers supporting payments, delivery, and store operations.

Category	Examples
Contact information	Name, email address, and telephone number
Billing and delivery details	Billing address, shipping address, and information needed to deliver purchases
Order records	Selected pet products, options, quantities, order numbers, payment status, tracking, returns, and refunds
Support messages	Questions, correspondence, photographs, and videos submitted for assistance
Device and browsing information	IP address, browser and device details, cookie identifiers, and interactions with the website

If you share your pet’s measurements or other details to ask about product suitability, that information may form part of your support correspondence.

When sending photographs or videos, avoid including unrelated people, address labels, documents, or other unnecessary personal details.

Payment Details

Shopify and the payment providers available at checkout process information needed to complete transactions. We receive payment status and related transaction details to manage orders and investigate inquiries.

Never email full card numbers, security codes, passwords, or one-time verification codes to customer support.

⚙️ What We Use Information For

Orders & Delivery

Confirm payments, prepare purchases, arrange shipping, and provide order and tracking updates.

Customer Assistance

Answer product questions and handle damaged or missing items, replacements, returns, refunds, and disputes.

Website Functions

Operate shopping carts and checkout, remember preferences, identify technical issues, and understand website performance.

Security & Recordkeeping

Detect suspected fraud, investigate unauthorized activity, maintain necessary records, and meet applicable legal obligations.

Communications

Send purchase-related notices and, where permitted and consistent with your choices, promotional messages.

🍪 Cookies & Similar Technologies

Website technologies may support:

✓ Essential store and checkout functions
✓ Saved preferences and shopping settings
✓ Security and fraud prevention
✓ Analytics and website improvements

Manage preferences through available website controls or your browser settings. Where consent is required, optional technologies are subject to that consent.

Blocking certain technologies may affect your cart, saved settings, or other shopping features.

🔗 Information Shared With Service Providers

We may share relevant information with providers performing services for the store.

Provider Type	Purpose
E-commerce platforms	Hosting, checkout, and order administration
Payment services	Authorization, processing, verification, and refunds
Shipping and fulfillment partners	Preparing, transporting, and delivering orders
Communication providers	Customer correspondence and permitted marketing messages
Analytics and security services	Website measurement, technical assistance, and protection

The information disclosed depends on the service and its purpose.

We may also disclose information where necessary to meet legal obligations, respond to lawful requests, investigate fraud, resolve disputes, or protect rights.

🛍️ Shopify & External Services

Our store uses Shopify to support online shopping and website operations. Depending on their role, Shopify and payment providers may also process information under their own privacy notices.

Links or integrations may connect you to external services with separate terms and privacy practices. Review the relevant provider’s notices when interacting with those services directly.

🗂️ How Long Information Is Kept

We retain personal information for as long as reasonably necessary for the purposes described here.

Retention depends on factors such as:

• Completing orders and providing after-sales assistance.

• Maintaining accounting and transaction records.

• Managing returns, refunds, and disputes.

• Preventing fraud and protecting services.

• Meeting applicable recordkeeping obligations.

Different categories of information may have different retention periods.

🌎 International Processing

Our operating company is located in China. Platforms and service providers supporting the store may process or store information in other countries.

Processing locations depend on the services involved. Where required, applicable safeguards are used for international transfers.

🧑💻 Your Privacy Choices

Depending on your location and applicable law, you may be entitled to request:

Choice	What It May Involve
Access	Information about personal data held about you
Correction	Updating inaccurate personal information
Deletion	Removing information, subject to applicable exceptions
Copy or portability	Receiving eligible information in an available format
Restriction or objection	Limiting certain processing activities
Withdrawal of consent	Withdrawing permission where processing relies on consent

Where applicable, additional rights may include opting out of sale, sharing, or targeted advertising as defined by relevant law.

Submit a Privacy Request

Email service@zorpvp.com and explain your request.

We may need to verify your identity or confirm your authority to act for another person. We will respond within applicable legal time limits.

Some information may need to be retained for legal obligations or dispute resolution. Where available, you may also raise a concern with the relevant privacy authority.

💌 Marketing & Order Messages

To stop promotional emails, use the unsubscribe option included in those messages.

Necessary service communications may continue, including:

Order Confirmations · Payment Notices · Shipping Updates · Return Instructions · Support Replies

Unsubscribing from marketing does not prevent communication about an existing purchase or support request.

🛡️ Protecting Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No online transmission or storage system can guarantee complete security. Use the appropriate checkout and support channels, and share only the information needed for your purchase or inquiry.

🧸 Children’s Privacy

Our store is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review and address the situation.

🏢 Who Is Responsible for This Store?

zorpvp™ is operated by Changsha Yishuo Digital Technology Co., Ltd., which is responsible for personal information handled in connection with the store as described in this policy.

Business Information	Details
Brand Name	zorpvp™
Legal Company Name	Changsha Yishuo Digital Technology Co., Ltd.
Owner	Xu Dongjie
Privacy & Customer Support Email	service@zorpvp.com
Contact Number	+86 132 6546 1786

📍 Registered Business Address
Room 1603, Gongyuan Dao Building, No. 300 Jinxing South Road, Xianjiahu Subdistrict, Yuelu District, Changsha City, Hunan Province

🔄 Policy Updates & Privacy Assistance

We may revise this policy as our services, technology, information practices, or applicable requirements change. Updated versions will appear on this page, with additional notice where required.

For privacy questions or requests:

✉️ Email: service@zorpvp.com
☎️ Telephone: +86 132 6546 1786

Describe your concern and include only the information needed to identify the relevant interaction. An order number may help with a purchase-related inquiry.

zorpvp™ · Understand Your Information · Manage Your Choices · Contact Our Team